Please click Customer Self Service (left) or Log in (top right) to log into your account.

Logging in will allow you to access the Village of Downers Grove's online pay services.
NOTE: If you choose to sign in with one of the social provider accounts (Google, Apple, Microsoft or Facebook) you must ALWAYS use that option to log in (not the email address and password option). You also will NOT have the option to change your password because you are authenticating through the social provider accounts and using their service's login information.

General Billing

• Alarm Board Billing
• Commuter Parking Permits
• Elevator Inspections
• Health Insurance

Utility Billing


Registration is required in order to view and pay.

Moving in/out and need to establish or discontinue Utility Service? Please fill out the form below:
Utility Account Change Request

To view more information about your Utility Bill, view related forms, and check rates, please visit:
https://www.downers.us/utility-bill

For more information about our Customer Self Service portal and other frequently asked questions, please visit:
https://www.downers.us/css